Software License & Support
Your Software is licensed by subscription and the following terms apply, unless
HDIT notifies you otherwise in writing. The following Software License & Support
terms and conditions relate to the following POS Software products:
- HDPOS smart Software - supplied on subscription basis
- HDSalon Software -supplied on subscription basis
- HDRestaurant Software - supplied on subscription basis
- HDPOS easy Software - supplied on subscription basis
- HDPOS lite Software - supplied on subscription basis
- HDSME software - supplied on subscription basis
What "DOES" Software Annual License & Support Include?
- This license will allow you to use software for a period that you have subscribed
for.
- This will include all telephone, email & remote login support. An internet connection
must be available at customer’s location for remote login support.
- In person visit at customer location will be an additional charge and is not included
in the license cost.
- All software upgrades, for the specific product, are included in annual subscription
license fees.
- We have support centre at Bangalore, India. All support queries will be handled
by our support centre in India time zone.
- Please check our website for our support timing.
- We have large knowledge base online that covers most of the features and questions
in pdf and video format.
What "DOESN’T" Software Annual License & Support Include?
- No On-site support / service.
- Additional database programming is not included in annual license cost.
- Data entry tasks like adding Item Stock or initial data etc, are not included in
annual license cost.
- We do not validate your report data or match the data between different reports.
You will have to find cause of any discrepancies in your data by double checking
your data inputs and your delete / edit actions.
- HDIT does not take responsibility of hardware fault / breakdown.
- HDIT does not take responsibility faults that occur in third party software products
that affect the functionality of the software supplied by HDIT.
- HDIT does not support in any way the damage that might have occured in customer’s
data or software due to any computer virus and or spyware. This includes damage
to either third party software, such as Microsoft Windows, or software supplied
by HDIT.
- Annual license fee does not include re-configuring and or performing system setup
of a new computer or if Microsoft Windows has had to be re-installed or upgraded
to an alternate version or the hard drive has had to be replaced.
- It is advisable to contact HDIT prior to purchasing a new computer to confirm suitable
specifications.
- It is advisable to contact HDIT prior to purchasing new computer peripheral hardware
or software to confirm suitable specifications.
- Although actual software upgrades are supplied FREE of charge, there is a charge
for on-site labour / traveling time to perform the installation of these upgrades,
if required. Software upgrades are normally done off-site via remote login (internet
connection) where no charge would apply.
How Much Does Software Annual License & Support Cost?
- The cost of your software annual license & support fee is dependent on the total
number of computers that the software is installed on and the optional software
modules that you are licensed to use.
- Software annual license & support for the first year is included in the first invoice.
- Software annual license & Support will be payable prior to the first anniversary
date to enable software license reactivation.
- Annual software license & support fees maybe advised at the time of this contract
but are subject to change without any further notice.
- Should full payment become overdue then HDIT reserves the right to deactivate software
supplied. The customer accepts that HDIT is not liable for any loss or damages this
may cause.
- If number of computers or modules are reduced, the change in price for the remaining
systems will take effect from the next annual license renewal date. Annual software
license fees will not be refunded even if customer have not been using all licenses.
- If new computer licenses or modules are added before the next license renewal date
then AMC will be calculated on prorated basis.
- Current Single computer software annual license & support fees after the initial
twelve months are (HDPOS Smart, HDSalon, HDRestaurant, HDPOS easy, HDSchool) :
- AMC: Installed on one computer, Rs. 4000 / USD 70
- Current client server software annual license & support fees after the initial twelve
months are (HDPOS Smart, HDSalon, HDRestaurant, HDPOS easy, HDSchool) :
- AMC: Rs. 8000 (For two computers) / USD 140
- Current additional client software annual license and support fees after the initial
twelve months are (HDPOS Smart, HDSalon, HDRestaurant, HDPOS easy, HDSchool) :
- AMC: Rs. 1000 - 2000 / USD 30 - 40 for every additional computer (based on number
of clients)
- Current Synch service annual license & support fees after the initial twelve months
are (HDPOS Smart, HDSalon, HDRestaurant, HDPOS easy, HDSchool) :
- Current renewal cost for HDPOS lite:
- AMC: SA: Rs. 2000 (USD 40), CS: Rs. 4000 (USD 70), Additional Client: Rs. 500 (USD 10)
- Current client server software annual license & support fees after the initial twelve
months for HDReports are :
- AMC: Rs. 2000 (For two computers) / USD 40
- Renewal cost of ERP will be 20% of sales value. There could be additional monthly
support charges based on installation type.
Refund Policy
- No refunds will be given.
- License key once purchased is non-refundable. License key cannot be transferred
to another party.
- All deposits paid are non refundable.
- No refunds or credits for subscription plan charges, fees, or payments will be provided
to you if you elect to terminate your products plan or cancel your account prior
to the end of your agreement date.
- Following the termination or cancellation of your subscription, HDIT reserves the
right to close your account and delete any associated data in its normal course
of operations.
Cloud Services
- Rs. 14,000/- one time setup fees to start your cloud account. This is non refundable
and cannot be adjusted with any other license key.
- One of the basic requirements for our cloud service is good internet connection.
- If you are at a location where getting at least 2 mbps internet connection is not
feasible HDIT offers you the ability to work as a disconnected terminal.
- In disconnected terminal mode you will start with data from central database like
price list, item list, stock etc and prepare invoices on local terminal without
connection to central server (offline).
- At end of day, at a suitable interval for you, with a single button click, you can
send all your offline invoices to server and update your local data with server
updates that might have occurred when you were working offline.
- Though disconnected terminal has disadvantage of not giving you up to date information
of your business, customers can still have centralized control and centralized view
in a controlled fashion.
- HDIT suggests you to use the online mode as long as possible to get best benefits
of cloud services.
- HDIT will backup your cloud database once a day every night. On customers request
HDIT can help in copying your database backup on your dropbox account.
- HDIT is not responsible for your disconnected terminal database if you have not
synched for more than 3 days.
- You are responsible for maintaining the security and backups of your local database.
We do not have access to your local and we are not responsible for loss of your
data due to your system failures.
HD Synchronization Service
- If your internet connectivity is slow and that is causing slowness in your billing,
HDIT offers an add-on service “Synchronization Service”, that will allow you to
work in disconnected mode most of the time, and synchronize your data with server
with a press of single button.
- HD Synch service can help you connect your multiple shops to single database.
- This service allows customers to be able to connect all locations over the internet
without using our cloud service.
- The “Server” could be one of your computers.Customers should have an internet connection
to synch data and a static IP address.
Network
- Server computer will have to be powered on and available on the internet all the
time when you want to access it from other location.
- Your internet service provider MUST provide inbound traffic to your server.
- Network connectivity between all your computers over the internet is responsibility
of customer and your internet provider.
- HDIT will not be able to help with Network issues over the internet between your
computers.
- Connectivity problems between your computers in your LAN (Local network) are not
our responsibility. Customer will have to manage hardware and network issues on
your own.
- HDIT will not be responsible for configuring your third party software like virus
protection software. You will need to work with your virus protection software vendor
to provide our application the necessary access to network and to the hardware.
- One Static IP on server location would be required from your Internet Service provider.
- If static IP address is not feasible, we can help you set up a 3rd party application
to work with dynamic IP address but static IP address is preferred.
Internet Upload Speed and Download Speed
- If Server is being accessed from a client over the internet, The UPLOAD Internet
speed at server location should be minimum of 2mbps for better online experience
at the client end.
- If client is mostly going to work in disconnected mode, lower UPLOAD speed at server
location will also work.
- In case of lower Internet speeds, the time taken for data synchronization may be
longer.
Updating Your HD CS (using synch service)
Customers must follow precautions while updating their Client server versions with
synchronization service.
- Sync data from all clients and go to online mode.
- Close the application.
- Take backup of your database from server computer.
- If there is no client installed in server you can take back up from any of the clients.
But make sure you take back up once the data is sync from all clients.
- There is no need to download software in every client system.
- If you are changing or formatting your server computer:
- Do not use client in disconnected mode.
- Sync all the client data and close it in online mode, only then change/format server
system.
- Using client in disconnected mode when server is not in working condition may lead
to data loss.
Customer Support and Training Policies
- Our Focus is on customer support. We have support call centre at Bangalore where
we have trained software professionals ready to help you with your product questions.
- Our call centre is equipped with dedicated PRI line with 36 channels and a single
number for your convenience.
- Besides the infrastructure we are also focused on quality of help you receive. In
order to receive best quality support, we request you to call our Bangalore support
centre (+91-80-4271-7700), where we have especially trained support personnel.
- Our sales team is not equipped with same support training as the Bangalore call
centre support team.
- Please check our website for our support timings.
- To help our customers become independent with our products, we have taken lot of
efforts in preparing different type of tutorials and videos. These tutorials are
constantly updated and are available on our website.
- Click here to view PDF Tutorials of our Products.
- Click here to view Video Tutorials
of our Products.
Our training material is available in English,Hindi and Tamil.
To Place Your Order Online, please Go to: Click here
Once order is placed, it is customers responsibility to give us GST number. Sales
Invoice will be emailed to you with your GST details. If you fail to give GST number
in the month when payment was made, we will not be able to add GST number at a later
date.
Please Find Below Our Bank Details For NEFT Transaction:
CITI BANK
- Bank Name: CitiBank
- Hyper Drive Information Technologies Pvt Ltd
- Account No - 0042247804
- Swift Code: CITIINBX
- IFSC Code- CITI0000004
- 506-507, LEVEL 5
- PRESTIGE MERIDIAN 2, # 30 M G ROAD
- BANGALORE – 560001
HDFC BANK
- Bank Name: HDFC Bank Ltd.
- Hyper Drive Information Technologies Pvt Ltd
- Account No - 50200002174271
- Swift Code: HDFCINBB
- IFSC Code - HDFC0002565
- Green Glen Layout, Bellandur
- Bangalore, Karnataka
ICICI BANK
- Bank Name: ICICI Bank
- Hyper Drive Information Technologies Pvt Ltd
- Account No - 107505000759
- Swift Code: ICICINBBCTS
- IFSC Code - ICIC0001075
- Sarjapur Branch
- Bangalore, Karnataka